Why does the front desk clerk depend on the housekeeper?

1. In the last two hours, I’ve delivered the baggage of six incoming guests, routed messages to guests on three different floors, and helped four other guests check out. Who am I?

2. A guest arrives without a reservation. Explain the check-in procedure.

3. Name the functions of the front office.

4. Why does the front desk clerk depend on the housekeeper?

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