When an organisation decides to pursue service excellence as its key strategic priority, its HRM policies may need to be changed in order to reflect the new high-level corporate direction……………..

When an organisation decides to pursue service excellence as its key strategic priority, its HRM policies may need to be changed in order to reflect the new high-level corporate direction.
Identify five features of each of the following HRM functions that you would expect to find in an organisation actively seeking service excellence as its principal competitive differentiator:
(i) People resourcing (recruitment and selection) policy (ii) Induction, learning, training and development policy

 

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