The need for organization and re-organization of office activities should be established prior to the implementation of the organization and re-organization of office activities. (a) Identify the symptoms of poor and inefficient organization of office activities

1.The management of a major manufacturing company is planning to update its clerical procedures with the introduction of an office automation system

Describe briefly the hardware and software systems which constitute the electronic office.(20 marks)

2.(a) Name three filing systems and briefly explain the advantages of each.(10 marks)

(b) List and explain the essential features of a good filing system.(10 marks)

3.Facilities,administration,space and premises management is part of the work of the office manager.

Explain the benefits which accrue when the office manager performs these tasks effectively and efficiently.(20 marks)








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