Selection and design are the processes of selecting the best employees out of the recruited or working number to retain those with best capabilities within the organization. The process has a significant influence in the capability of the employees in the workplace. The employees improve the performance of the job and increase efficiency thereby producing the desired results. Additionally, the employees feel motivated in their work because the process acts as an appraisal technique that identifies the best-performing employees. The employee’s capability is categorized, and they are assigned duties in the area of competence. The customer satisfaction increases due to improved performance of the employees. This helps to win the customer loyalty, and they become a regular client who the practice can depend on to remain in the market.