State and explain the training methods that a business organization can employ to train the office staf

1.(a) Identify the advantages of conducting staff training programmes in a business organization.(6 marks)

(b) State and explain the training methods that a business organization can employ to train the office staff.(14 marks)

2.(a) Distinguish between the following sets of terms:

(i) Office layout and office landscaping.(4 marks)

(ii) Office safety and office security.(4 marks)

(b) Outline the factors taken into consideration when choosing the location of departments in an office.(12 marks)

3.(a) Define the following terms:

(i) Fidelity insurance.(2 marks)

(ii) Life assurance.(2 marks)

(iii) Workmen’s compensation insurance.(2 marks)

(b) Aids to trade provided by service industries enables traders to carry out their business operations more effectively and efficiently.

In light of the above statement,discuss the importance of the insurance industry to traders.(14 marks)

4.(a) Briefly explain three uses of computers in a business entity.(6 marks)

(b) In relation to office automation,summarize the points in favor of:

(i) Centralization of data processing.(8 marks)

(ii) Decentralization of data processing.(6 marks)

5.(a) XYZ Ltd intends to make copies of a circular to communicate information within the organization.

Identify the factors to be taken into account in choosing the method of reproducing the circulars.(10 marks)

(b) Explain the guidelines that the office manager can follow to reduce the cost incurred in purchasing stationery.(10 marks)

6.(a) Identify the causes of clerical errors which arise as a result of:

(i) Management’s fault.(5 marks)

(ii) Employee’s fault.(5 marks)

(b) Suggest possible remedies to the clerical errors identified in (a) above.(10 marks)

7.(a) Summarize the purpose of filing documents.(10 marks)

(b) Explain the various ways of operating a filing system.(10 marks)

8.(a) Distinguish the term discipline from grievance.(4 marks)

(b) Give the reasons for developing disciplinary procedures in a workplace.(16 marks)

 

 

 

 

 

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