At a business seminar you hear one of the speakers say, “The issues that confront customer service in the public sector are so different from those encountered in the private sector that a customer service officer, team leader or manager transferring from the one to the other (in either direction) would find the change very difficult to manage.”
(a) Explain what is meant by ‘public’ and ‘private’ in the context of the statement above.
(b) C ompare and contrast the typical features of the public and private sectors. Give examples to support your answer
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