Identify the causes of clerical errors which arise as a result of: (i) Management's fault.(5 marks) (ii) Employee's fault.(5 marks)

1.(a) Briefly explain three uses of computers in a business entity.(6 marks)

(b) In relation to office automation,summarize the points in favor of:

(i) Centralization of data processing.(8 marks)

(ii) Decentralization of data processing.(6 marks)

2.(a) XYZ Ltd intends to make copies of a circular to communicate information within the organization.

Identify the factors to be taken into account in choosing the method of reproducing the circulars.(10 marks)

(b) Explain the guidelines that the office manager can follow to reduce the cost incurred in purchasing stationery.(10 marks)

3.(a) Identify the causes of clerical errors which arise as a result of:

(i) Management’s fault.(5 marks)

(ii) Employee’s fault.(5 marks)

(b) Suggest possible remedies to the clerical errors identified in (a) above.(10 marks)

4.(a) Summarize the purpose of filing documents.(10 marks)

(b) Explain the various ways of operating a filing system.(10 marks)

5.(a) Distinguish the term discipline from grievance.(4 marks)







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